Fujitsu G820 Cash Register User Manual

The Fujitsu G820 is a high-performance electronic cash register designed for retail environments, featuring advanced transaction processing, inventory management, sales reporting, and secure cash handling capabilities. With robust construction and intuitive operation, it supports various payment methods, departmental tracking, tax calculations, and comprehensive reporting functions. Below are key sections covering setup, operation, maintenance, and troubleshooting.

1. Features at a Glance 2. Installation and Setup 3. Basic Operation 4. Specifications 5. Controls and Functions 6. Programming and Configuration 7. Transaction Processing 8. Reports and Analytics 9. Maintenance and Care 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Main processing unit, cash drawer, receipt printer, display screen, keyboard, and connectivity ports.

Feature	Description
Cash Drawer	Secure cash storage with automatic opening
Receipt Printer	Thermal printing for fast, quiet operation
Display Screen	LCD display for transaction information
Keyboard	Programmable keys for quick item entry
Connectivity Ports	USB, Ethernet for peripheral connections
Barcode Scanner	Optional integrated scanner support
Payment Processing	Cash, credit card, debit card support
Tax Calculation	Automatic tax computation for multiple rates
Department Tracking	Up to 99 departments for sales analysis
Security Features	Password protection, audit trails

Installation and Setup

Unpack and inspect all components. Place on stable, level surface.

Connect power: Plug power cord into grounded outlet.
Connect peripherals: Attach receipt printer, cash drawer, and optional scanner.
Network setup: Connect Ethernet cable for network functionality.
Initial configuration: Set date, time, tax rates, and department codes.

WARNING! Ensure proper grounding; avoid water exposure. Use authorized accessories only.

Basic Operation

Power on register; complete daily startup procedure.

Login: Enter operator ID and password.
Transaction entry: Scan items or enter PLU codes.
Payment processing: Select payment method and complete transaction.
Receipt printing: Automatic receipt generation after payment.
End of day: Perform Z-report and cash drawer reconciliation.

CAUTION! Always count cash drawer at beginning and end of shift.

Specifications

Display: 2-line LCD with backlight
Printer: Thermal receipt printer, 58mm paper width
Memory: 8MB flash memory for transaction storage
Departments: Up to 99 programmable departments
PLU Capacity: 10,000 price look-up items
Tax Rates: 4 programmable tax rates
Power Source: 100-240V AC, 50/60Hz
Operating Temp: 0°C to 40°C (32°F to 104°F)
Dimensions: 350mm W × 380mm D × 180mm H

Controls and Functions

Access functions via main keyboard or programming mode.

Keyboard Layout: Numeric keypad, department keys, function keys (Subtotal, Tax, Void, No Sale, Paid Out), payment method keys.

Programming: System setup, department programming, PLU management, tax configuration, report generation. Security: Multiple user levels with password protection. Reports: X-read, Z-read, departmental sales, item sales, cashier reports.

Programming and Configuration

Enter programming mode with manager key and password.

Department setup: Assign numbers, names, tax rates.
PLU programming: Enter item codes, descriptions, prices.
Tax configuration: Set up to 4 tax rates with percentages.
User management: Create operator IDs and access levels.
System settings: Configure date, time, receipt options.

Tip: Backup configuration regularly to prevent data loss.

Transaction Processing

Supports various transaction types and payment methods.

Sale entry: Scan items or enter PLU codes.
Quantity adjustment: Use QTY key for multiple items.
Price override: Manager authorization required.
Discounts: Percentage or amount discounts with approval.
Returns: Process with receipt for refund.
Payment: Cash, credit, debit, check, gift card.
Receipt options: Print, reprint, or email receipt.

WARNING! Always verify payment before completing transaction.

Reports and Analytics

Generate comprehensive sales and operational reports.

Report Type	Description	Access Level
X-Read	Current shift summary	Operator
Z-Read	End of day reset	Manager
Department Sales	Sales by department	Manager
Item Sales	Top selling items	Manager
Cashier Report	Performance by operator	Owner

Maintenance and Care

Regular maintenance ensures optimal performance and longevity.

Daily: Clean exterior with dry, soft cloth.
Weekly: Clean printer mechanism and check paper supply.
Monthly: Verify cash drawer operation and lubricate if needed.
As needed: Replace receipt paper and printer ribbon.

CAUTION! Unplug before cleaning; use only approved cleaning solutions.

Regulatory Information

FCC Part 15: Class A digital device; complies with interference limits for commercial use. UL Listed for safety standards. CE marked for European compliance. Copyright © Fujitsu Limited; all rights reserved. For technical support, contact Fujitsu support services or visit www.fujitsu.com/pos.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power	Power cord/outlet	Check power connection; verify outlet function.
Printer not working	Paper jam/empty	Clear paper path; reload receipt paper.
Scanner not reading	Connection/dirty lens	Check cable; clean scanner window.
Cash drawer not opening	Connection/mechanical	Verify cable; check for obstructions.
Error messages	System/configuration	Note error code; consult manual; reset if needed.

Reset: Programming mode > System > Reset to factory defaults.

Service: Contact authorized Fujitsu service provider; 1-800-FUJITSU